Terms and Conditions

1. Formation of Contract of Sale
No contract shall be deemed to have been made until the fully completed on-screen order process has been electronically submitted by the purchaser and received by Optelec Limited and payment has been cleared by the credit/debit card authorisation process (with the exception of account customers which have been approved in writing by Optelec Limited, in which case all orders should be in writing, faxed, or by an electronic method approved by Optelec Limited in writing). Optelec Limited reserves the right to change these terms. Changes will be posted on the website.

2. Prices
All prices quoted are exclusive of VAT unless otherwise stated. VAT is charged initially on all orders received. All products which have been specifically designed for use by a disabled person, can be supplied exclusive of VAT to disabled people purchasing equipment for personal use, or charities purchasing equipment for the personal use of a specified disabled person.

In order to reclaim the VAT cost, a VAT Zero-Rate Form must be completed in full by the purchaser and received by Optelec Limited.

Download a Zero-Rate VAT Form for Individuals

Download a Zero-Rate VAT Form for Charities 

All prices and delivery charges were correct at the time of being entered onto our on-line database. Optelec Limited reserves the right to modify prices. The goods are sold at the price on our web site at the date we receive the order from you. If we find a pricing error on our web site we will inform you as soon as possible and give you the opportunity, if you wish, of reconfirming your order at the correct price or cancelling it. If we cannot contact you we will cancel the order.

3. Cancellation

The purchaser has the right to withdraw from the contract within the ‘Cancellation Period’ which is up to thirty (30) days from the date of receipt of goods. The purchaser is responsible for the cost and safe delivery to Optelec Limited of returned items which were purchased.

In the event of the purchaser cancelling a contract outside the ‘Cancellation Period’, Optelec Limited reserves the right to make a charge of up to 50% of the full amount of the contract. Modifications on an order can only be accepted with the full approval of Optelec Limited in writing and any changes which result from such modification may be billed to the Purchaser. The condition of returned goods and packaging will influence decisions made regarding the above.

4. Delivery
Unless otherwise agreed in writing Optelec Limited reserve the right to deliver goods up to 30 days from the date of order. No delivery dates are guaranteed, and are dependent upon stock availability, but every effort is made to delivery promptly. Optelec Limited reserves the right to make deliveries in instalments if necessary. Delay in delivery or other default of any instalment shall not relieve the purchaser of their obligation to accept and pay for the remaining deliveries. All claims for non-delivery shall be deemed waived unless presented to Optelec Limited within three days of intended delivery of each shipment. Optelec Limited will deliver to UK and Republic of Ireland addresses only, unless by special arrangement agreed in writing. No goods are left unless an adult signs for delivery. Optelec Limited reserves the right to require the purchaser to take delivery of goods at the agreed times or where goods cannot be accepted at these times to render invoices for goods or for work completed including storage charges, payment to be effected within or at 30 days after the date of invoice.
Goods are subject to availability and if we cannot supply them we will inform you and you will be given a full refund.

5. Payment
Unless otherwise agreed, payment is required prior to delivery of the order. Credit/Debit card payment will be debited at the time of the order after authorisation by the purchaser’s card provider. The amount printed on an invoice will accompany the goods and be dated with the date of shipment.

6. Mode of shipment
Optelec Limited will endeavour to ship by the route which Optelec Limited in its absolute discretion considers to be the most practical considering costs and the required date of delivery.

7. In Transit Damage
The Purchaser shall inspect and test the goods on receipt and inform Optelec Limited immediately if it or any part of it does not operate properly owing to damage in shipment. Notification of damage by the Purchaser shall be for information purposes only and shall not in any way be interpreted as an assumption of responsibility by Optelec Limited for any risks in shipment. All freight charges to and from an Optelec Limited distribution centre shall be the sole responsibility of the Purchaser unless otherwise agreed in writing, or agreement has been reached with Optelec Limited to collect the goods at their expense.

8. Faulty goods other than damage in transit
Goods that become faulty up to fourteen (14) days after receipt will be replaced free of charge by Optelec Limited. After fourteen (14) days the manufacturers warranties apply. In the event of a product becoming faulty within the fourteen (14) day period, the Purchaser should report the matter to Optelec Limited on the advertised Optelec Freephone number. Optelec Limited will then process the query and depending on the outcome of discussions or correspondence between Optelec Limited and the Purchaser or the Purchaser’s Representative, Optelec Limited at their sole discretion shall decide whether to replace faulty goods. Once agreed between Optelec Limited and the Purchaser in writing, fax or e-mail, faulty goods shall be transported back to Optelec Limited in their original packaging at the Purchasers expense (unless agreement has been reached with Optelec Limited to collect the goods at their expense). If goods are not returned in the original packaging or the original packaging is in such poor condition that it is no longer fit for the purpose it was designed for, then a charge may be levied to the Purchaser.

ALWAYS RETAIN THE ORIGINAL PACKAGING FOR AT LEAST FOURTEEN (14) DAYS.

NOTE THAT IN BOTH CLAUSES 7 & 8 ABOVE, NO REPLACEMENT GOODS WILL BE SHIPPED, OR REFUNDS GIVEN, UNLESS ALL THE GOODS ORIGINALLY SUPPLIED BY OPTELEC LIMITED TOGETHER WITH ACCESSORIES AND ATTACHMENTS, HAVE BEEN RETURNED AND RECEIVED BY OPTELEC LIMITED.

9. Credit / Refund for Returned Equipment
No goods may be returned for credit unless agreed by Optelec Limited in writing and any credit if granted (in the absolute discretion of Optelec Limited ) may be subject to the deduction of handling charges (Section 3 - Cancellation) and to adjustment depending on the condition of the goods returned. The amount of such reduction or adjustment is to be determined by Optelec Limited in its absolute discretion. The responsibility for damage to returned goods during transit lies with the purchaser unless the carrier transporting the goods has been appointed by Optelec Limited. No Credit/Refund will be considered until Optelec Limited has received the returned goods. This does not affect the Purchaser's statutory rights.

10. Liability
All shipping dates provided are approximate and Optelec Limited shall not be liable for delays caused beyond the reasonable control of Optelec Limited. Optelec Limited shall not be liable for and the Purchaser shall not indemnify Optelec Limited against any claim for loss or damage sustained by third parties caused by goods supplied by Optelec Limited whilst in the possession of the Purchaser.

11. Technical Advice
Optelec Limited does not accept responsibility for the specific purposes in which the goods are applied, including but not limited to compatibility with other equipment. Technical specifications published on the website or in printed matter, supplied by Optelec Limited or spoken by a representative or agent of Optelec Limited, concerning any use or application of any goods supplied by Optelec Limited under this contract, is believed to be reliable but Optelec Limited makes no warranty expressed or implied in regard thereto, nor does Optelec Limited in any way represent the results which may be obtained by integrating its goods with goods supplied by other manufacturers or companies.

12. Default of Payment
All goods will remain the property of Optelec Limited until full payment is received. Should the purchaser default on any payment due under any contract, Optelec Limited has the right without prejudice to recover and remove from the Purchaser’s premises the goods to which the default refers. The same shall also apply should the Purchaser become bankrupt or insolvent or have a receiving order made against them or compound with their creditors or carry on their business under a Receiver for the benefit of their creditors.

13. Modification
No modifications of these Conditions of sale shall be effective or valid unless hereon or contained in a separate written document approved by Optelec Limited. Other statements of action by representatives, agents, or others shall not be valid and until so written and accepted. Where a fixed price is agreed customers must obtain written, or by e-mail, acknowledgement from Optelec Limited as no re-negotiation returns or credit will be processed without this acknowledgement.

14. Warranty
The manufacturers’ warranty applies to all products sold by Optelec Limited. Goods arriving faulty or becoming faulty up to fourteen (14) days from delivery will be replaced by Optelec Limited free of charge, see clause 8 above.

15. Security
Optelec Limited aims to keep all your personal details secure but are not liable for any losses caused as a result of unauthorised access to information provided by you.

16. Law
This contract shall be subject to the laws of England and construed in all respects as an English contract.

17. Promotions, special offers and the use of promotional codes

From time to time, Optelec publish a promotional code which can be used to obtain a discount against the purchase of Optelec product(s) when buying from the main Optelec UK website (www.optelec.co.uk). The following terms and conditions apply to using an Optelec promotional code:

17.1. The discount rate published is only available for online orders received at Optelec Limited through "www.optelec.co.uk" by 23.59 on the published expiry date.

17.2. The published 'Promotional Code' must be correctly entered online at the time of ordering to qualify for the discount rate and only applies to orders placed up to 23.59 on the the published expiry date (inclusive).

17.3. The discount level applies to the price of the product and excludes VAT and shipping.

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Optelec Limited Company Registration Number: 1970594
Optelec Limited VAT Number: 449935791